Shipping
Shipping is free across India on every order, with no minimum.
Here is what happens after you press pay.
01
Dispatch
Orders placed before 2pm IST on a working day are dispatched
the same day. Anything after that, or on a Sunday or public
holiday, goes out the next working day.
02
Delivery times
Once dispatched, expect:
·
Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad,
Chennai, Kolkata, Pune) — 2 to 4 working days.
·
Other cities and towns — 4 to 7 working days.
·
Remote pin codes and the North East — up to 10 working days.
03
Tracking
A tracking link is emailed and texted to you as soon as the
parcel leaves our warehouse. If the tracking has not moved for
three working days, write to us with your order number and we
will chase the courier ourselves.
04
Cash on delivery
COD is available across most serviceable pin codes, with no
additional fee. Prepaid orders receive an extra 5% off at
checkout, which is our way of encouraging it — prepaid parcels
move faster and fail less often.
05
Failed deliveries and wrong addresses
Couriers make three delivery attempts. If all three fail, or
if the address is incomplete, the parcel returns to us and we
will refund you in full minus nothing — we do not charge a
return-to-origin fee. If you realise the address is wrong,
tell us before dispatch and we will correct it.
06
Damaged in transit
If a bottle arrives leaking, cracked or with a broken seal,
photograph it before you clean anything up and send us the
photo within 48 hours of delivery. We replace it, and you do
not need to send the damaged one back.
07
International
We do not ship outside India yet. Join our list and we will
tell you when that changes.
Returns & refunds
Skincare is personal and a reaction is not your fault. Our rule
is simple: if your baby's skin reacts to something we made, we
refund it — opened, half-used, whatever the state of the bottle.
01
If your baby's skin reacts
Stop using the product. Write to us within 14 days of delivery,
tell us which product and what you saw, and we will refund it
in full. You do not need to return the bottle — dispose of it.
We would rather have the information than the packaging.
02
Unopened products
Unopened, unused products with the seal intact can be returned
within 14 days of delivery for a full refund. Write to us and
we will arrange a free pickup from the delivery address.
03
What we cannot accept
For hygiene reasons we cannot accept:
·
Opened products returned for reasons other than a skin
reaction — for example, a change of mind or a dislike of
the texture.
·
Products past the period-after-opening mark on the carton.
·
Products bought from a third-party seller or marketplace.
Those returns go through that seller.
04
Refund timing
Once approved, refunds are issued to the original payment
method within 5 to 7 working days. For COD orders we refund by
bank transfer or UPI — we will ask for the details when we
approve it. Bank posting times are outside our control and can
add two or three days.
05
Bundles
If you return one product from a bundle, we refund it at its
share of the bundle price rather than its full individual price.
Return the whole bundle and you get the whole bundle price back.
06
Exchanges
We do not process exchanges directly. Return what you have for
a refund and place a fresh order — it is faster than routing it
through us.
Privacy
We collect what an order needs and one thing more — your email,
if you agree to hear from us. Nothing else, and nothing sold.
01
What we collect
To fulfil an order: your name, delivery address, phone number
and email. To take payment: nothing — card and UPI details go
directly to our payment provider and never reach our servers.
If you write to us about a skin concern, your message may
contain health information about your child. We treat that as
sensitive, keep it in the support inbox only, and do not use it
for marketing.
02
What we do not do
We do not sell, rent or trade your personal data. We do not
build advertising profiles on your child. We do not share your
health-related messages with anyone outside the team who
answers them.
03
Who we share with
Only the companies that make an order work:
·
Our courier partners — name, address, phone, so they can
deliver.
·
Our payment gateway — to process and, when needed, refund
payment.
·
Our email provider — to send order updates, and newsletters
if you opted in.
04
Cookies
We use cookies that keep your cart working and basic,
aggregated analytics to understand which pages people actually
read. You can refuse non-essential cookies without losing the
ability to shop.
05
How long we keep it
Order records are kept as long as tax and accounting law
requires. Marketing emails stop the moment you unsubscribe,
and support conversations are deleted on request.
06
Your rights
You can ask us for a copy of the data we hold about you, ask us
to correct it, or ask us to delete it. Email us and we will
respond within 30 days. If you are unhappy with how we handled
it, our grievance officer details are at the bottom of this
page.
07
Grievance officer
Name, designation, email and registered postal address to be
inserted before launch, as required under Indian law.
Terms of sale
The conditions you agree to when you buy from edababycare.com.
Short, and none of it a surprise.
01
Who you are buying from
Eda Baby Care — registered entity name, registered address,
CIN and GSTIN to be inserted before launch.
02
Prices and payment
All prices are in Indian rupees and include GST. We may change
prices at any time, but never after you have placed an order.
Prepaid orders receive an extra 5% off at checkout.
03
Order acceptance
Your order is an offer to buy. We accept it when we dispatch
it. If something is out of stock or a price was listed in error,
we may decline the order and refund you in full — we will
always tell you why.
04
Products and claims
Our products are cosmetics, not medicines. They are formulated
by a dermatologist to support the skin barrier; they do not
treat, cure or prevent any disease. Nothing on this site is a
substitute for advice from your paediatrician or dermatologist.
Patch test before first use, and stop immediately if skin
becomes red, itchy or broken.
05
Photography and colour
We photograph products as honestly as we can, but screens
differ and textures read differently in person. Small
variations in shade or consistency between batches are normal
for plant-derived formulations and are not a defect.
06
Liability
We stand behind our products and will refund any that cause a
reaction. Beyond that, our liability is limited to the value of
the order. Nothing here limits liability that cannot be limited
by law.
07
Governing law and disputes
These terms are governed by Indian law, and disputes are subject
to the courts of the city of our registered office. Before that,
please write to us — almost everything is solvable by email.